Version: April 19, 2022
We welcome any and all questions and feedback. For privacy-related issues, please contact us at as Contact Us email address provided below.
INFORMATION WE COLLECT
Personally Identifiable Information: We may collect personally Identifiable Information (such as name, postal address, billing address, delivery address, email address, credit card information and mobile telephone number) when you:
- Make a purchase at our retail store;
- Place an order from our website;
- Inquire about our services;
- Request a product details;
- Create an online user account;
- Subscribe to our newsletter;
- Participate in a marketing survey, promotion or event either online or offline;
- Submit a social media post or comment.
Aggregate Information: Our website collects some common, non-personal information about each website visitor using common website usage reporting technology. For example, this non-personal information might include your IP address, the website pages you view while visiting our website, the website you before and visited prior to visiting our website, the URL of the website visited after leaving the website, and the web browser used to view the website (“Aggregate Information”).
Private Browsing: Users may always use Private Browsing technology when shopping on our website. User who views the website using Private Browsing technology can see and take advantage of all the features available on our website, exactly as if the User is a new visitor to the site.
When you are browsing in privacy mode, we only track non-personally-identifiable information about your session on the website for analytical purposes. If you are visiting our website for the very first time using private browsing, you will not receive any customized advertisements based on your browsing experience when you visit other advertising network websites. However, if you have ever visited our website in the past without using private browsing, you may occasionally receive these customized ads when visiting other websites.
If you have an online account with us, you can sign into your account at any time to access your account details and enjoy faster checkout. Please be aware that once you sign into our website, your session is not a new visitor session anymore. The website will recognize you as an account holder from that point and will then give you access to all of your membership benefits and information.
If you have any questions or concerns about privacy-related issues, please contact us at our Contact Us Email provided below.
Social Media: If you make a social media post or comment related to the website or our social media account, we may view and have access to the text, images and content contained in your post or comment.
USE OF INFORMATION WE COLLECT
Personally Identifiable Information: We always want to provide you with the best possible shopping experience and fulfill your orders exactly as you have requested. In order to do this, we use your personally identifiable information to allow us to:
- Answer and respond to your inquires;
- Provide the products or services you request;
- Process and track your order;
- Contact you about the status of an order;
- Send you our newsletters and promotional offers or invite you to events we believe are of interest to you;
- Identify your product and service preferences;
- Customize our communications to you;
- Provide information concerning products you have purchased;
- Improve our merchandise selection and customer service;
- Recognize or reward you for your public support of us, or for our products and services on one of your social media platforms.
Your email address and mobile phone number are used only by us and are not shared with any third parties, except as described below. Instructions for unsubscribing are included in every email or text message.
Aggregate Information: We use the aggregate information that we collect from our customers in a manner that does not personally identify any individual. We use aggregate information to make our website more interesting and useful to you. Also, we track the pages or documents accessed by you within our website. This information is collected for systems administration and for analyzing and improving the value of the material available on our website. This aggregate non-personal information is used to help our website design team and marketing team create offerings and advertisements our guests might like.
We might share aggregate information with a vendor when we hire the vendor to help us better understand how users use of our website and onsite retail space.
Our authorized vendors might place cookies on your computer so we can collect information related to your use of our website. This information allows us to refine and improve the site for you and all of our customers. Our vendor does NOT collect any personally identifiable information (such as credit card, username or password information) nor are they allowed to use your data for any other purpose beyond their express work for us. Additionally, each vendor is contractually required to keep all the information collected for us in strict confidence.
INFORMATION WE SHARE WITH OTHERS
Our Contractors: We contract with vendors to help us serve you such as:
- Credit card processors
- Delivery and shipping providers
- Sweepstakes promoters
- Website designers, developers and operators
- Marketing and promotion consultants
- Fulfill orders
- Provide customer service
- Provide surveys and obtain transaction feedback
- Create or maintain our website
- Provide marketing and promotional materials and programs
Operate portions of our business operations
In some instances, these contractors may have access to personally identifiable information in order to fulfill their contract with us. However, each vendor is contractually obligated to maintain the confidentiality of the information and to use it only for purposes of carrying out our business. These companies are usually prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than us.
In some instances, you may choose to deal with some of these contractors directly and provide your personal information to them. In those instances, you should check the privacy policies on their independent websites to make sure you are willing to have your personal information handled to your satisfaction. For example, when you make a purchase from with a credit card, you may choose to use an independent card processor, such as PayPal. When these or similar choices are available, you will be notified about the option of checking their respective privacy policies, which will govern the collection and use of personal information that you give to them directly.
Web Advertising Partners: We may share your personally-identifiable information, including your name, address, email address, as well as a record of any transactions you conduct on our website or offline with us, with a third-party advertising partner that we contract with, and its service providers, in order to deliver banner advertisements and other advertising tailored to your interests when you visit certain websites. In these instances, it will use the data we provide it anonymously, that is, without any of your identifying information. Our advertising partner is able to do this, in part, by using “cookies” to collect anonymous information about your visits to our website, and your interaction with our products and services. As with the information we provide, no personally identifiable information is collected in this process and no personal information will be shared further with any other party. To choose not to have this information used by our third-party advertising partner, you may opt out by contacting us at our Contact Us email address provided below. Your email address is never shared with any third party (except as described above to our contractors who use it ONLY to carry out our business and our advertising partner, also as described above.
LINKS TO OTHER WEBSITES
We intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities.
When you make a purchase or create an account on our web site, your transactional information is transmitted in a safe, encrypted format. We maintain the data you provide, along with a record of your purchases, in a secure database.
TERMS AND CONDITIONS
EMAIL AND MOBILE PHONE USE
When you provide us your email address, we may send you emails necessary to process your order or respond to a request, or, if you agree to it, to receive our emails. For example, after you place an order online or offline, you may receive an email confirmation and, in some cases, an email with package tracking information.
When you provide us your mobile phone number, we may send you text messages necessary to process your order or respond to a request, or, if you agree to it, to receive our marketing text messages. For example, after you place an order online or offline, you may receive text message confirmation and, in some cases, a text message with package tracking information.
It is our intent to send you promotional email and text messages only if you want to receive the communication. Instructions on how to unsubscribe are included in each email or text message we send.
Your email address will be used only for our emails, to respond to your request, or to process your order, or to help us determine how we will market to you in the future. We do not sell or trade email addresses. Instructions for unsubscribing are included in every promotional email. Please note, transactional emails that are related to your order are not considered promotional.
DISCLOSURE EXCEPTIONSNotwithstanding the above policies, we reserve the right to disclose your personal information to appropriate third parties if we are required to do so by law or we believe that such action is necessary:
- To comply with legal process such as a search warrant, subpoena or court order;
- To protect our rights and property;
- To investigate reports of fraud or of users sending material using a false email address or users sending harassing, threatening, or abusive messages;
- To protect against misuse or unauthorized use of our website; or
- During emergencies, such as when we believe someone's physical safety is at risk
POLICY CHANGES & OBJECTIONS